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HelpFAQsPAYMENTS AND ONLINE SECURITY
Registration is required to shop on the bookscene.ca site. This process happens with your first order. Logging in before shopping at bookscene.ca will ensure you are not recharged a membership fee (if applicable). This will also allow you to manage your own account information and view your order history. If credit card security is a concern, please be assured that we do not store your credit card information in your account.
Yes. All order information is processed through our secure servers. This security feature scrambles all information before it is sent over the Internet and also makes sure that you are sending it to the right place. When you enter your credit card information on the order form, the encrypted information is automatically transmitted to a credit card gateway for online credit card approval. It's really no different than having a waiter swipe your credit card in a restaurant. Both use standard phone lines, encryption coding, and authorization processes. Once your credit card is validated, we receive an authorization and process the order. Your credit card information is encrypted throughout this entire process and this system is very secure. You need not be concerned about someone accessing your credit card information.
When you begin the Checkout process, you will see "https://" in the prefix of the web page address. You will also find a small lock icon, usually found in the status bar or the address bar — check your browser’s information for exact location. Both of these signify that you have been transferred to our secure server. You will only do this on the site when it is time to enter your credit card number and complete your order. It will not appear on the content portions of the site or in the shopping cart prior to that. This is normal. Security is only required when it is time to enter information that needs to be encrypted, such as a credit card number. Rest assured. bookscene.ca is very concerned about the security of your information and this site uses the best encryption available.
If you still do not feel comfortable giving your credit card number online, please write down the names and item numbers of the products you would like to order and call our Member Assistance Representatives at 1-866-822-8479. We do not recommend sending your credit card number via e-mail.
No, all orders must be charged to a valid credit card.
No. We consider information about you to be confidential and we do not share your personal information or credit card information with any other party, nor do we sell this information to other companies or individuals for any reason. Your contact information will only be used within Doubleday Canada Limited/Columbia House Canada (see our privacy and security policy for more information). If you wish to be removed from our mailing list at any time, just e-mail us and we will gladly remove your name immediately.
Yes, our site does use "cookies," special text files that store information temporarily on your computer. You can still shop our site if you turn off your “cookies”.
ORDERS
The first time you place an order, your information will be saved. Please note that you will need to sign in as a registered shopper and enter your e-mail address and password the next time you place an order to have our site remember your information and not re-charge you for the membership fee (if applicable). Note: we do not save credit card information; therefore, you will have to re-key this information every time.
To log in and activate your account information, follow these steps: 1. Click on the “Sign in” link at top of page. 2. Enter your e-mail address and password. Your order will be shipped by bookscene.ca from Doubleday Canada Book Club via Canada Post Regular Mail (to a Canadian delivery address only).
You will receive an order confirmation e-mail within 24 hours.
We are unable to modify or cancel your order once it is received in our system. If you have additional questions, please contact us at 1-866-822-8479 or e-mail us at: orders@bookscene.ca
Orders are sometimes duplicated if the "Submit Order" button is hit more than once. Please contact us by e-mail at: orders@bookscene.ca or by phone at 1-866-822-8479 with the confirmation numbers you received and we will make sure only one order is processed.
Unfortunately, you cannot track your orders through our website. If you have any questions regarding your order, please contact Member Service at 1-866-822-8479, e-mail us, or use our Live Chat service during business hours (9am to 5pm EST) for assistance.
The products offered on this website are available for purchase by residents of Canada. Unfortunately, we do not ship outside of Canada.
RETURNS AND EXCHANGES
RETURNS MUST BE MADE WITHIN 30 DAYS: All returns or exchanges must be made within 30 days of the shipment-invoice date. We reserve the right to refuse all other returns or exchanges. (Unfortunately, refused returns will result in no refunds and the product will not be returned to you.)
BOOKS AND UNOPENED ITEMS: For returns of Books or unopened CDs, DVDs, Blu-rays or merchandise (meaning the outer wrap and other packaging seals are intact), your account will be credited the purchase price (including tax, if any)—minus the original shipping & handling charge—using the same method of payment in which the purchase was made. In other words, you must return them at your expense and we will not refund the original shipping & handling charge. OPENED ITEMS: If you have opened or removed the outer wrap or other seals from any DVDs, Blu-rays, CDs or other non-book merchandise, unfortunately no refunds or adjustments will be made to your account. DAMAGED OR DEFECTIVE ITEMS: Any item which arrived damaged or defective can be returned at our expense for a replacement of the same item. Damaged or defective items that have been opened (meaning the outer wrap has been removed) WILL NOT be refunded or exchanged for a different item. Please include a note explaining the incident, along with your account number. WRONG PRODUCT: If you mistakenly receive an item that you did not order, it may returned at our expense for a full refund in the same form of payment originally used. Please include a note explaining the incident, along with your account number. RETURN TO SENDER: If you haven't opened the mailing carton at all, simply write "Refused—Return to Sender" on the carton and drop it in the mail. These items will qualify for a refund or exchange, if returned within 30 days. HOW TO RETURN AN ITEM: Send item(s) you wish to return to. bookscene.ca Returns 5900 Finch Avenue East PO Box 1101 Toronto, Ontario, M1S 0A4 You can also contact us first at 1-866-822-8479. PRODUCTS AND PRICING
At bookscene.ca we stand behind every product we sell. If you are not absolutely satisfied with any purchase, for any reason, we will happily provide a prompt refund in the same form of payment originally used, or exchange for the purchase price (not including shipping). Simply return your purchase within 30 days. Our return address is: bookscene.ca Returns, 5900 Finch Avenue East, PO Box 1101, Toronto, Ontario, M1S 0A4. We ask that you return products in the original packaging and include the packing slip when possible.
Product pricing is in Canadian dollars as stated on day/time shown and will be reflected as such on your order confirmation invoice and packing slip. The prices shown in your shopping cart are the prices listed on our website for each item selected at the time of order. Website and e-mail offers, prices and merchandise availability are subject to change without notice. Prices will not be increased or discounted to reflect promotional pricing offered at other times and/or price increases due to cost increases. When your order is processed, you will receive an order confirmation invoice verifying receipt of your order and confirming selling prices of all items in your order. For many savings offers, the regular price will take effect after the sale. Dates and/or times for sales and promotions will be determined according to Eastern Time (EST/EDT).
We endeavour to display to you only those items which are currently available to order, and item status is refreshed frequently. However, it is possible that some items may be out of stock at the time you order. Our real-time inventory system sometimes is not able to keep up with demand, and we may have to cancel certain orders after they are accepted. We apologize for any inconvenience should this occur with your order. While we try to ensure accuracy, we reserve the right to correct any errors in pricing or descriptions, and to cancel or refuse to accept any order based on an incorrect price or description. Such corrections may be made even after an order is accepted. Unfortunately, our office is not set up as a retail establishment. Products are available by mail order, phone or on our website.
We do not backorder items, but we will notify you by e-mail if a product is discontinued. Items in backorder status do not appear online.
FREE BOOKSCENE.CA NEWSLETTER
The bookscene.ca newsletter is e-mailed roughly every 2-4 weeks and contains our latest Pre-orders, New Releases, Sales and Special Promotions.
Absolutely not. We respect your privacy. Your e-mail address is held by Doubleday Canada Limited/Columbia House Canada and we will not share your e-mail address with third parties.
You can unsubscribe your previous e-mail address by clicking the "Unsubscribe" link at the bottom of any bookscene.ca newsletter. Then sign up using your new e-mail address on our homepage.
It is possible the newsletters are being filtered out by your ISP. We recommend that you add the bookscene.ca newsletter address to your Address Book. This tells your ISP that you want to receive our e-mails.
You can unsubscribe by clicking the "Unsubscribe" link at the bottom of any bookscene.ca newsletter.
BROWSERS
Ordering from our site requires the use of an SSL-compliant browser with cookies and JavaScript enabled. We recommend using Netscape 4.08 or later, Internet Explorer 4.0 or later, Mozilla 0.9 or later, Safari 1.0 or later, Opera 5.0 or later, or AOL 4.0 or later. If you are using earlier versions than the browsers listed here, we can't guarantee that all of our site features will work correctly.
OTHER
Please check and ensure your Caps Lock is not on. Also check and make sure there are no extra spaces at the beginning or end of your e-mail and password. If you still keep getting the error message, please e-mail webmaster@bookscene.ca. It’s also possible that you forgot your password (see below).
Click on the "Forgot your password?" link on the My Account sign-in page, and a new password will be e-mailed to you.
We've designed the site to make it as easy to read as possible. However, if you find that the text is too small to read, you can adjust the size of the text in your browser.
Please send an e-mail to: webmaster@bookscene.ca. If possible, please specify: operating system (PC or MAC), browser type and version, page URL, and exact error message. You may also call our Member Service Department at 1-866-822-8479.
We would love to hear them! Please e-mail us at webmaster@bookscene.ca.
We love hearing from potential vendors! Please contact us at productsuggestions@bookscene.ca for more information.
ABOUT US bookscene.ca is brought to you by its parent company, Doubleday Canada Ltd, a trusted name in general-interest and specialty book clubs for more than 70 years. bookscene.ca is a members-only online discount bookstore, offering a spectacular selection of pre-orders, new releases, bestsellers, classics, hardcovers and paperbacks in every conceivable genre, plus a wide range of children's books and large-print books. We currently stock over 6,000 titles, with more added weekly. Start saving money on the books you want, and enjoy the convenience of online shopping and home delivery. Join bookscene.ca today! CONTACT US Email: memberservice@bookscene.ca Toll free: 1-866-822-8479 Monday to Friday 9am to 5pm EST Mail: bookscene.ca Member Assistance, 5900 Finch Ave East, Toronto, Ontario M1B 0A2 SHIPPING STANDARD SHIPPING – BOOKS, CDs, DVDs and BLU-RAYs
Get FREE shipping & handling on purchases of BOOKS, CDs, DVDs and BLU-RAYs totalling at least $39.00 (before applicable taxes). These rates are subject to change. Shipping & handling for BOOKS, CDs, DVDs and BLU-RAYs is determined by the number of items ordered; not by the number of shipments sent. Therefore, if items from the same order are sent separately, the shipping & handling amount charged is not affected. Deliveries are made Monday through Friday, holidays are excluded. STANDARD SHIPPING – Merchandise A shipping and handing charge (indicated on the product description page) and any applicable sales tax will be added to each item. This charge varies based on size and weight of the item ordered. Please be sure that we have your correct street address when ordering. Items cannot be delivered to a post office box. Can you guarantee that my order will arrive by a certain date? No, we cannot. Orders are usually processed the same day or the next business day. Please see the chart below for average delivery times. Please allow approximately the time shown from the date your order is placed depending on your location. Please Note: Due to the large volume of orders during certain promotions, please allow an extra 2 to 5 days (in addition to the timeframe listed below) for your order to arrive during times that are traditionally heavy for Canada Post.
Do I have to be home to receive my order? Not necessarily, but that is at the discretion of the mail carrier. However, we may require a delivery signature on orders of $150 or more to help make sure your order is not lost or stolen. Please note that you can choose to have your order shipped to an alternate address if you are concerned about missing the delivery. Can I track my orders on your web site? Sorry, our website does not support order-tracking at this time. How soon will my order be processed and shipped? Orders are usually processed the same day or the next business day. Please allow the following times for delivery for various areas in Canada. See the chart above. How will my order be shipped? All orders are shipped via Canada Post Regular Mail (to Canadian delivery addresses only). Can I choose the shipping carrier for my order? No, we only ship via Canada Post. Can I specify where to leave my package when it arrives at its destination? Delivery location (mailbox, front porch, outside garage, etc.) is determined solely by the mail carrier. We are sorry we cannot accommodate these types of requests. Do you ship outside Canada? No, we only ship within Canada. top MEMBERSHIP AGREEMENT Thank you for your interest in enrolling in bookscene.ca. Upon acceptance, you’ll have 10 days to review any introductory selection(s) you receive and the terms of membership contained in this Membership Agreement between you and bookscene.ca. If you are not satisfied for any reason, you may simply return any introductory selection(s) at our expense along with a note telling us you want to cancel your membership and you will have no further obligation. Your $4.99 (Canadian) one-time membership fee, if applicable, and any charges for your introductory selections will be refunded promptly. To cancel your membership or otherwise contact us, please contact: bookscene.ca, 5900 Finch Avenue East, Toronto, Ontario, M1B 0A2 or 1-866-822-8479. Fulfilling Your Purchase Commitment Fulfilling your purchase commitment is as simple as purchasing at least three (3) BOOKS during each year you remain a member of bookscene.ca. Each book you buy priced $5.98 or higher counts as one unit toward fulfilling the purchase commitment described above. As a member of bookscene.ca, you'll be able to choose from a huge selection of the latest bestsellers and, because we are adding new titles all the time, you'll be sure to find lots of great books to add to your collection. Books on bookscene.ca are available from prices as low as $5.98 and are full-length hardcover editions unless otherwise noted; they may also be altered in size. In order for bookscene.ca to keep our prices low, we may limit quantities of orders per month. Multiple quantities of particular selections may also be limited. All books purchased through bookscene.ca are intended for personal use only and not for resale or any other commercial purpose. If we suspect product is being used other than for personal use, we will cancel your membership. You may cancel your membership at any time after fulfilling your current annual purchase commitment by contacting us at the above-noted address. There are no cancellation fees or charges associated with cancelling your membership. However, and as noted below, if you cancel your membership before fulfilling your purchase commitment(s) for the 12-month period in which you cancel membership, $5.98 plus shipping and applicable sales tax will be payable per missed book purchase. top Periodic Emails As a member of bookscene.ca, you agree to receive periodic emails highlighting new releases and special sales. These emails are part of being a member of bookscene.ca, and you may not continue your membership without receiving them. Your Club will only use your e-mail address to contact you about merchandise or product offerings that may be of interest to you, to contact you about your account, or for your Club’s internal use. We may share your information with other clubs or Websites operated by our parent or affiliated companies. Without your consent, we will not sell, share, license, trade or rent your personal information to others. We may disclose personal information to third parties engaged to assist us in providing services contemplated by this Membership Agreement. For full details of the privacy policy of bookscene.ca. top Billing and Payments We accept the following credit cards at this time: American Express, VISA and MasterCard. Replacement of, and credits to your account for shipped product claimed as not received are subject to our investigation, which may include postal-service notification. We will adjust your account at our discretion. Repeated claims of undelivered product may result in the cancellation of your membership and billing you for any remaining purchase commitments you may have. We will charge your credit card when we ship your order. Pre-orders will be charged to your card at the time your order is submitted. If your account becomes overdue or if you do not fulfill your Membership Agreement to purchase three books(priced at $5.98 or above) within each 12-month period you remain a member of bookscene.ca, or if you cancel your membership before fulfilling your purchase commitment for the 12-month period in which you cancelled your membership, we will send you a reminder. If, thereafter, you do not fulfill your purchase commitment, the credit card you have chosen to keep on file will be charged $5.98 plus shipping for each remaining book selection(s) (i.e., up to three missed BOOK purchase commitments per year at $5.98 each), plus shipping and any applicable sales tax, on your membership anniversary date. You will receive certificates which you will be able to apply towards the selection(s) that fulfills your purchase commitment. If you incur such charges, and do not subsequently apply the Certificates you will receive towards the selection(s) that fulfills your membership commitment, within 3 months of receiving the Certificates, your account will be cancelled and no further charges will be incurred. There are no cancellation fees or charges associated with cancelling your membership. However, and as noted above, if you cancel your membership before fulfilling your Membership Agreement to purchase three books (priced at $5.98 or above), the credit card you have chosen to keep on file will be charged $5.98 each plus shipping and any applicable sales tax for each remaining book selection(s). You will receive certificates which you will be able to apply towards the selection(s) that fulfills your purchase commitment. top Shipping and Processing Charges Because we deliver right to your door, a shipping & handling charge is added to all shipments. Shipping & handling for BOOKS, CDs, DVDs and BLU-RAYs is $2.99 per single book or disc for orders up to 3 items. Orders of 4 or more single books or discs get a flat rate of $11.99 total. Get FREE shipping and handling on purchases of BOOKS, CDs, DVDs and BLU-RAYs totalling at least $39.00 (before applicable taxes). Shipping & handling for BOOKS, CDs, DVDs and BLU-RAYs is determined by the number of items ordered at one time; not by the number of shipments sent for that order. Therefore, if items from the same order are sent separately, the shipping & handling amount charged is not affected. For merchandise items (items with no BOOK, CD, DVD, or BLU-RAY component), a shipping and handling charge (indicated on the product description page) and any applicable sales tax will be added to each item. This charge varies based on size and weight of the item ordered. Please be sure that we have your correct street address when ordering. Items cannot be delivered to a post office box. Unopened merchandise items can be returned for a full credit minus shipping & handling charges within 30 days of purchase. You do not necessarily need to be home to receive your order. However, we may require a delivery signature on orders of $150 or more to help make sure your order is not lost or stolen. Please note that you can choose to have your order shipped to an alternate address if you are concerned about missing the delivery. Deliveries are made Monday through Friday, holidays are excluded. All orders are shipped via Canada Post Regular Mail (to Canadian delivery addresses only). Delivery location (mailbox, front porch, outside garage, etc.) is determined solely by the mail carrier. We are sorry we cannot accommodate these types of requests. top Returns When and how you may return product varies according to the order and the product, and whether you have opened the mailing carton or the product packaging. Here is how our policy works: RETURNS MUST BE MADE WITHIN 30 DAYS: All returns or exchanges must be made within 30 days of the shipment-invoice date. We reserve the right to refuse all other returns or exchanges. (Unfortunately, refused returns will result in no refunds and the product will not be returned to you.) BOOKS AND UNOPENED ITEMS: For returns of Books or unopened CDs, DVDs, Blu-rays or merchandise (meaning the outer wrap and other packaging seals are intact), your account will be credited the purchase price (including tax, if any)—minus the original shipping & handling charge—using the same method of payment in which the purchase was made. In other words, you must return them at your expense and we will not refund the original shipping & handling charge. OPENED ITEMS: If you have opened or removed the outer wrap or other seals from any DVDs, Blu-rays, CDs or other non-book merchandise, unfortunately no refunds or adjustments will be made to your account. DAMAGED OR DEFECTIVE ITEMS: Any item which arrived damaged or defective can be returned at our expense for a replacement of the same item. Damaged or defective items that have been opened (meaning the outer wrap has been removed) WILL NOT be refunded or exchanged for a different item. Please include a note explaining the incident, along with your account number. WRONG PRODUCT: If you mistakenly receive an item that you did not order, it may returned at our expense for a full refund in the same form of payment originally used. Please include a note explaining the incident, along with your account number. RETURN TO SENDER: If you haven't opened the mailing carton at all, simply write "Refused—Return to Sender" on the carton and drop it in the mail. These items will qualify for a refund or exchange, if returned within 30 days. HOW TO RETURN AN ITEM: Send item(s) you wish to return to: bookscene.ca Returns 5900 Finch Avenue East PO Box 1101 Toronto, Ontario, M1S 0A4. You can also contact us first at 1-866-822-8479. top Local Taxes You will be charged applicable sales taxes on all orders placed with bookscene.ca. top Membership Cancellations We will do everything to make your membership as satisfying as possible. However, you are free to cancel your membership anytime after you've fulfilled your purchase commitment(s) for the current 12-month period, as described above, by writing to us at: Member Service Department, bookscene.ca, 5900 Finch Avenue East, Toronto, Ontario, M1B 0A2 or by contacting us at 1-866-822-8479. Provided you have fulfilled your purchasing commitment, there are no fees associated with cancelling your membership. We must limit memberships to one per person. We may terminate your membership, without notice, for conduct we believe violates this Agreement or our policies, is harmful to other Members or our business interests, or for an inactive account. If you do not fulfill your purchase commitment in a yearly period (i.e., if you do not purchase at least three (3) BOOKS priced $5.98 or higher within a yearly period), and subsequently, following the receipt of a reminder, incur charges of $5.98 plus shipping and applicable sales tax per missed purchase commitment, and do not apply the Certificates you will receive towards the selection(s) that fulfills your membership commitment within 3 months of receiving the Certificates, your account will be cancelled and no further charges will be incurred. top Additional Terms By enrolling and continuing your membership, you accept and agree to the terms of this Membership Agreement. If you do not wish to be bound by this Agreement and continue your membership, please see above for how to return any introductory selections and cancel your membership within 10 days of enrolling. We’re always striving to make your membership experience better. We reserve the right to make changes to your membership and will notify you of them. If you do not accept any change, you must complete any remaining purchase commitments, as described above, and then cancel your membership. Your edits or changes to this Agreement or a membership offer will not be effective, regardless of form. You must provide and keep us up to date with accurate member information, including your name, address, email address, or credit card number and expiration dates. You agree that we may update your information with information your bank or credit card issuer may supply. We are not responsible for any fees or charges that your bank, credit card or debit card issuer may apply. If your credit card issuer reverses a charge to your credit card, we may bill your account directly and seek payment by another method through a mailed statement. If any term or other provision of this Membership Agreement is invalid, illegal or incapable of being enforced by any rule of law or public policy, all other conditions and provisions of this Membership Agreement shall nevertheless remain in full force and effect so long as the economic or legal substance of the transactions contemplated hereby is not affected in any manner materially adverse to bookscene.ca. top PRIVACY POLICY Bookscene.ca (referred to collectively herein, along with its Canadian affiliates, as "Doubleday Canada”, "we", "us" or "our") takes steps to ensure it meets privacy principles and requirements with respect to personal information under applicable Canadian privacy legislation. The purpose of this policy is to inform our customers and other individuals we deal with ("you" or "your") how we collect, use, disclose and protect your personal information. In particular it applies to our practices with respect to personal information of the customers of bookscene.ca and visitors to our websites. Bookscene.ca reserves the right to change this policy. Personal information is information about an identifiable individual, as more particularly described under applicable privacy legislation. This policy applies to our collection, use and disclosure of personal information in Canada. This policy does not apply to information about our employees or to information that is not personal information. For example, this policy does not apply to aggregate information, which is general demographic information that does not identify any individual customer. Bookscene.ca may collect, use or disclose aggregate information for any purpose. Contacting Us This policy refers in various places to you contacting us in order to:
Requests regarding access to or correction of personal information must be made in writing. If you wish to have your spouse, relative, or other trusted friend have access to your information, please write to us at bookscene.ca 5900 Finch Avenue East, Toronto ON M1B 0A2 or give us a call at 1-866-822-8479 during regular business hours. Personal Information We Collect Bookscene.ca and its agents and representatives collect personal information in a number of circumstances in the course of carrying out our business and providing you with products or services. Personal information we collect includes:
Bookscene.ca generally uses personal information for the following purposes:
Bookscene.ca discloses personal information in the following circumstances:
Business Transactions. Personal information may be used by us and disclosed to parties connected with the contemplated or actual financing, securitization, insuring, sale, assignment or other disposal of all or part of Doubleday Canada or our business or assets, for the purposes of evaluating and/or performing the proposed transaction. These purposes may include:
We may use third-party advertising companies to serve ads on our behalf on our sites. These companies may employ cookies and action tags (also known as "single pixel gifs" or "web beacons") to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is generally not personally identifiable (unless, for example, you provide personally identifiable information to them through an ad or e-mail message). If you choose to take advantage of opportunities and provide your personal information to these third party sites, we encourage you to read these businesses' privacy policies if you should have any concerns about how they will care for your personal information. If you enter our pages from the site of one of our partners, our system will recognize the path you have taken. We advertise on such partners' sites or we've entered into a promotional partnership with them. We track the number of visitors to see the success of our online marketing or promotional campaign. These partners will not know your personal information, unless you are notified in advance, if you have given it to them separately or consented to give it to them through us. In cases where such partners have access to your information, we contractually bind them to handle it in accordance with their posted privacy statements. We may provide links for your convenience to third party websites. Please note we are not responsible for the content on any such third party websites and you should review those sites' privacy policies before providing any personal information. Your Consent Consent to the collection, use and disclosure of personal information may be given in various ways. Consent can be express (for example, orally, electronically or on a form you may sign describing the intended uses and disclosures of personal information) or implied (for example, when you provide information necessary for a service you have requested). You may provide your consent in some circumstances where notice has been provided to you about our intentions with respect to your personal information and you have not withdrawn your consent for an identified purpose, such as by using an "opt out" option provided, if any. Consent may be given by your authorized representative (such as a legal guardian or a person having a power of attorney). Generally, by providing us with personal information, we will assume that you consent to our collection, use and disclosure of such information for the purposes identified or described in this policy, if applicable, or otherwise at the time of collection. You may withdraw your consent to our collection, use and disclosure of personal information at any time, subject to contractual and legal restrictions and reasonable notice. For example, you cannot withdraw consent to our use of your personal information necessary for us to collect, use and disclose to ensure that you fulfill your membership obligation to purchase, within the given time limit, the number of selections specified at the time you enrolled or to our collection of a debt that you owe us. You may also not withdraw consent to receive our New Releases email which you agreed to receive as part of your membership in bookscene.ca. Note that if you withdraw your consent to certain uses of your personal information, we may no longer be able to provide certain of our products or services. All bookscene.ca members may also decline to receive optional electronic and other newsletters in addition to the material you agree to receive (either by postal mail or e-mail as part of your membership) by one of the following methods: Online mailing list only: Click the "Unsubscribe" link in any email you receive. Online and/or postal mailing list(s): Contact us by any of the methods described in the “Contacting Us” section above. Security We protect your personal information using physical, electronic or procedural security measures appropriate to the sensitivity of the information in our custody or control, which may include safeguards to protect against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. Authorized employees, agents and mandatories of Doubleday Canada who require access to your personal information in order to fulfill their job requirements will have access to your personal information. Our Online Technology We use industry standard encryption technology to help to safeguard your transactions. The technology used is SSL (Secure Socket Layer), which is supported by all web browsers that are version 4.0 or newer. Your information, including your credit card information, is encrypted as it travels over the Internet using encryption strengths that are standard in the industry. Upon our receipt, it is stored on restricted-access computers. Please be careful whenever sending personal information to us via the "Contact Member Service" feature or other contact features on our websites or by e-mail. For example, do not send us your account password or credit card information via these methods, as they are not a secure means of transferring information. Our employees with access to your personal information are trained to follow specific practices concerning its proper handling. We have designed our websites not to display your full credit card information. Your account is password-protected. You must use your password to submit an order or view your personal information in your account. If you share a computer, we recommend that you always sign out before leaving it unattended. Technical Information When you visit our websites, we may collect technical information that does not, by itself, identify a specific individual. This information may include, for example, the address (or "URL") of the website that you came from before visiting the site, which pages you visit on the site, which computer platform, monitor, web browser and related software and settings you used to view the site and any search terms you have entered on the site or a referral site. This technical information is aggregated and used to measure and improve the effectiveness of our sites. We may collect your IP (Internet Protocol) address and/or domain name to help diagnose problems with our server, administer our sites, see where our sites traffic is coming from. We may also collect other information via our sites, such as site usage activity and preferences, also known as demographic or profile data. We may use "cookies" (described in more detail below) and clear GIFs on our sites or in our e-mail communications with you to enhance the functionality of our sites and to make your transactions and other activities more customized, convenient and efficient. We may use cookies, for example, to remember user preferences, show you hot new releases based on your preferences, alert you to new website features, to minimize the need for you to re-enter information, and to store information about your activities on our site and other technical information. Cookies and/or clear GIFs may be placed by our third party service providers, who provide these services on our behalf. What you should know about cookies Cookies are small pieces of information that we may send through your browser or other software to your hard drive. A cookie lets us recognize you and provide a more meaningful and personalized shopping experience when you come back to our sites. Most web browsers are set to accept cookies automatically, but you can change this setting. However, you may need to leave your cookies "on" in order to take full advantage of the features of our sites. If your cookies are "off", see your browser's "help topics" to learn how to change the setting. Additionally, in the event that we use Flash cookies, your Flash layer can be set to accept, reject or delete them. Access, Correction and Contacting Us We may establish and maintain a file of your personal information for the purposes described above, which will be accessible at 5900 Finch Avenue East, Toronto ON, M1B 0A2. If you wish to request access or correction of your personal information in our custody or control, you may write to the above address, attention Privacy Officer. Your right to access or correct your personal information is subject to applicable legal restrictions. If you wish to make inquiries or complaints or have other concerns about our personal information practices, you may contact us as indicated in the Contacting Us section of this policy above. Parental guidance Shopping at bookscene.ca from Doubleday Canada can be a fun and enjoyable family experience. Doubleday Canada believes that parents should supervise their children's use of products sold through our sites, and in their online activities. We provide parental assistance such as explicit content advisories. Privacy Policy Changes This privacy policy may be revised from time to time. If we intend to use or disclose personal information for purposes materially different than those described in this policy, we will make reasonable efforts to notify affected individuals in advance, if necessary. If you are concerned about how your personal information is used, you should contact us as described above or check our website periodically to obtain a current copy of this policy. If you still have questions Please contact Member Service by writing to bookscene.ca, 5900 Finch Avenue, East, Toronto ON M1B 0A2 calling 1-866-822-8479, or visiting the Member Service area of our website. This privacy policy was last updated February 19th, 2009. TERMS OF USE INVITATION Bookscene.ca maintains this site (the "Site") for your personal entertainment, information, education and communication. You may only download material displayed on the Site for non-commercial, personal use provided you also retain all copyright, trademark and other proprietary notices contained in the material. It is strictly prohibited to modify, transmit, distribute, reuse, re-post, "frame" or use the content of the Site for public or commercial purposes including the text, images, audio and/or video without bookscene.ca’s written permission. IT IS STRICTLY PROHIBITED TO DOWNLOAD THE IMAGES OF THE PRODUCTS FOR SALE WITHIN THIS SITE. SUBSCRIPTION INFORMATION Bookscene.ca offers subscribers book-club editions that are discounted from publishers’ edition prices and sometimes are altered in size in order to save the members money. Applicable Sales Tax will be added to bookscene.ca orders. Subscriptions to bookscene.ca and shipments of bookscene.ca books are limited to Canada’s provinces and territories. We have compiled some Frequently Asked Questions (FAQs) to assist our subscribers in responding to questions they may have about their subscription. You can contact bookscene.ca with your questions and/or comments about the website, your subscription, or the Club by writing to: bookscene.ca Member Assistance, 5900 Finch Ave East, Toronto, Ontario M1B 0A2 or by sending an e-mail to memberservice@bookscene.ca (please be sure to include your email address to facilitate our response). TRADEMARKS The trademarks, logos and service marks (the "Trademarks") displayed on the Site, unless otherwise specified, are either the registered and unregistered trademarks of bookscene.ca’s parent entity or used under license. Nothing contained in the Site should be construed as granting by implication or otherwise, any license or right to use any Trademark displayed in the Site without the written permission of bookscene.ca or any third party that may own the Trademarks displayed on the Site. Your misuse of the Trademarks displayed on the Site, or any other content on the Site, is strictly prohibited. You are hereby also advised that bookscene.ca will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of criminal prosecution. OWNERSHIP Everything you see or read on the Site is copyrighted unless otherwise noted and may not be used except as provided for in these terms and conditions or in the text of the Site without the express permission of bookscene.ca which neither warrants nor represents that your use of materials displayed on the Site will not infringe rights of third parties not owned or affiliated with bookscene.ca. INTELLECTUAL PROPERTY, PRIVACY and PUBLICITY Images of people or places displayed in this Site are either the property of, or used with permission by bookscene.ca. The use of these images by you, or anyone authorized by you, IS PROHIBITED unless specifically permitted by these terms and conditions or specific permission provided elsewhere on the Site or you secure the necessary permission from the rights holder. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. CONFIDENTIALITY Any communication or material you transmit to the Site by electronic mail or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non-confidential and non-proprietary. Anything you transmit or post may be used by bookscene.ca or its affiliates for any purpose, including but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Bookscene.ca is free to use any ideas, concepts, know-how or techniques contained in any communication you send to the Site for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information. You are prohibited from posting or transmitting any unlawful, threatening, libellous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability or otherwise violate any law. Bookscene.ca reserves the right to remove any content posted at any time at its sole discretion. Bookscene.ca will fully cooperate with any law enforcement authorities or court order requesting or directing bookscene.ca to disclose the identity of anyone posting such information or materials. SECURITY We maintain physical, electronic, and procedural safeguards that meet or exceed industry standards to guard your non public personal information. We protect your account information by placing it on the secure portion of our Web site, using firewalls and other security technology to protect our network and systems from external attacks, and requiring you to enter a unique user name and password to access your account information online. Also, our servers have been enabled with Secure Sockets Layer (SSL) technology to prevent unauthorized parties from viewing the non public personal information that you provide or access during a secure session (look for the padlock icon on your browser). In addition, we employ COMODO digital certificate services to authenticate that you are transacting with our Web site. DIGITAL MILLENNIUM COPYRIGHT ACT (PUBLIC LAW 105-304) WEBSITE POLICY AND PROCEDURES FOR COMPLIANCE In accordance with the Digital Millennium Copyright Act, this Site has adopted a policy toward copyright infringement on its book club website. In furtherance of this policy, this Site will block access to and/or remove any material that it believes in good faith to be copyrighted material that has been illegally copied and submitted to our Site. This policy shall cover all aspects of the Site, including but not limited to author chats, images, graphics, book reviews, and all member-generated content posted on any portion of our Sites. PROCEDURE FOR REPORTING COPYRIGHT INFRINGEMENTS: First, submit a formal Notice of Copyright Infringement containing the following information: (1) The material being infringed or otherwise objectionable (2) Where on the site the infringements are located (3) The name of the person/entity complaining (4) How this person/entity may be contacted (5) A signed statement that the complainant has good faith belief that the material is infringing or unlawful and (6) A statement made under penalty of perjury that content of the Notice is truthful and the complaint is expressly authorized by the copyright holder to submit the Notice. Next, send the Notice of Copyright Infringement to this site’s Designated Copyright Infringement Agent: Bookscene.ca 5900 Finch Ave East Toronto, Ontario M1B 0A2 Attn: Legal Affairs Fax (416) 977-8707 Or via email to: memberservice@bookscene.ca Within a reasonable time after this information is received, the following action will be taken: (1) The infringing material or Site will be blocked (2) Reasonable efforts will be taken to promptly inform the infringing user of the situation (3) In the case of first-time offenders, the infringing material will be removed (4) To the extent possible, repeat offenders will be removed permanently from the system. The infringing user may respond with a counter notice which may include a signed statement, made under penalty of perjury, that the user has a good faith belief that the removal or disablement was a result of a mistake or misidentification. A complete listing of the infringing user’s contact information and consent to jurisdiction in Federal Court in the infringing user’s district must also be included, along with a statement that the infringing user will accept service of process from the original complainant. If such counter notice is received by the site’s Designated Copyright Agent, a copy of the counter notice will be sent to the original complainant. The user’s material and access will be restored in 10 to 14 days unless the Designated Copyright Agent is informed that a lawsuit has been filed over the infringing material. ACCURACY While bookscene.ca uses reasonable efforts to include accurate and up-to-date information on the Site, bookscene.ca makes no warranties or representations as to its’ accuracy nor does bookscene.ca assume any liability or responsibility for any errors in the content of the Site. DAMAGES AND WARRANTIES Your use of and browsing in the Site are at your own risk. Neither bookscene.ca nor any other party involved in creating, producing or delivering the Site is liable for any direct, incidental, consequential, indirect or punitive damages arising out of your access to or use of the Site. Without limitation, everything on the Site is provided to you "AS IS" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose or non-infringement. Note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties. VIRUS Bookscene.ca also assumes no responsibility, and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in, the Site or your downloading of any materials, data, text, images, video or audio from the Site. LINKS Bookscene.ca has not reviewed all of the sites linked to the Site, is not responsible for the content of any off-Site pages or any other sites linked to the Site. Your linking to any other off-Site pages or other sites is at your own risk and the fact that there is a link to Bookscene.ca site should not be construed as an endorsement of either the linked Site’s content or sponsors. BOOK CLUB EDITIONS Members of bookscene.ca are frequently offered book club editions that are discounted from publisher’s editions and sometimes altered in size in order to save the member money. A shipping & handling charge (and GST/PST or HST, where applicable) is added to each order. Bookscene.ca fulfills orders in those territories for which rights have been granted to them under license. GOVERNING LAWS AND JURISDICTION Bookscene.ca is controlled by Doubleday Canada Limited (DCL) from its offices within the Province of Ontario, Canada. The Site can be accessed from all provinces and territories of Canada, as well as from other countries around the world. As each of these jurisdictions has laws that may differ from those of the Province of Ontario, by accessing the Site, the user agrees that all matters relating to access to, or use of, the Site, or any other hyperlinked web site, shall be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. The user also agrees and hereby submits to the exclusive personal jurisdiction and venue of the courts of the Province of Ontario and acknowledges that the user does so voluntarily and is responsible for complying with local laws. These terms and conditions, together with the Privacy section of this Site, constitute the entire agreement between DCL and the user pertaining to the subject matter hereof, and supersede any and all written and oral agreements previously existing between the user and DCL with respect to such subject matter. REVISIONS Bookscene.ca may at any time revise the terms and conditions herein by updating this Legal Page. You are bound by any such revisions and should therefore periodically visit this page to review the then-current terms and conditions. The policy as stated herein is effective as of: December 12, 2009 top |
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